Refund policy

Mi Lola Return Policy

At Mi Lola, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help!

Returns:

• We accept returns within 14 days of delivery.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Sale items and accessories are final sale and cannot be returned or exchanged.

Process:

1. To initiate a return, please email us at shop@themilola.com with your order number and reason for return.
2. Once approved, you will receive a return shipping label.
3. Pack the item securely and drop it off at your nearest carrier location.

Refunds:

• Once we receive and inspect the returned item, we will notify you via email.
• Refunds will be issued to the original payment method within 7 business days.
• Shipping fees are non-refundable.

Exchanges:

• If you’d like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost to you.